Customer complaints must always be acknowledged and dealt with effectively. When a customer complains, it is usually for a good reason or genuine concern. Complaints usually occur when your customer has not had their expectations met.
By the end of this seminar, delegates will understand how to:
• Handle complaints and get it right
• Stay customer focussed when dealing with complaints
• Identify angry, irate or frustrated customers
• Be open and accountable
• Act fairly and proportionately