Often the first contact a new potential customer receives from your business is by phone. You never get a second chance to make a good first impression, so the correct approach is crucial in developing that customer relationship.
Delegates attending the course will learn:
• Techniques for using & finding information
• Dealing with angry customers
• Appointment setting
• Aims & choices
• Call structure
• Why is it important to use a call structure
• Questioning techniques
• Closing techniques
This course builds confidence by providing skills & techniques to help improve the customer experience.
Delivered by KBW Associates