Negotiation is a method by which people reach a mutual
agreement through a process of compromise. Successful
negotiation is achieved by good planning; the appropriate use
of power and the use of powerful tactics and techniques.
Having effective negotiation skills is becoming more and
more important in a wide range of job roles. There are many
situations where good negotiation skills are useful and
occasionally essential.
Delegates will return from the course fully confident in their
ability to:
• Understand the role of negotiation
• Prepare for every negotiation using a structured approach
• Use communication skills to good effect
• Have improved confidence when negotiating
• Recognise the other side's negotiation style
• Avoid common pit-falls
Whether you have to negotiate with customers, suppliers
or colleagues, this course will help you to refine your
communication skills and define negotiating strategies that will
make you more effective.