Every business owner faces moments when a conversation feels tough: addressing unhelpful behaviours, or managing conflict with clients, suppliers or staff or giving feedback on poor performance. These conversations, if avoided or mishandled, can erode trust and create tension.
Join us for a 90-minute virtual session that will equip you with a simple, powerful framework to handle difficult conversations with clarity and empathy, so you can turn challenging moments into opportunities for stronger relationships and better results.
Learning Outcomes:
- Understand why conversations feel difficult and what gets in the way
- Tap into your emotional resilience to stay focused and resourceful
- Master the SBI framework: Situation, Behaviour, Impact, for giving clear, objective feedback.
- Learn how to respond when emotions run high
- Leave with a plan to apply SBI to a real upcoming conversation.
Don’t miss this chance to master the SBI model in just 90 minutes. Walk away with practical tools you can apply immediately to build stronger relationships and drive results.
About the speaker:
Diane Yates is an experienced leader and coach, with a reputation for enabling others to attain and sustain high performance, concentrating on a ‘knowing, doing and being’ model that delivers outstanding individual results. With significant leadership development and coaching experience, and several ‘Head of Learning’ roles to her career portfolio, including Head of Firmwide Learning for Deloitte and Head of Talent Development at KPMG, Diane is a versatile and commercially astute individual, who is particularly interested in leadership development, performance consulting and behavioural change. She supports people to challenge their thinking and develop in real time, building the personal capabilities and confidence they need for success.
Reserve your spot now. Take 90 minutes to invest in the one person your business depends on most – you!
For enquires, e-mail us on bgevents@bizgateway.org.uk
There will also be the opportunity to ask questions during the event.
Once you have registered, joining instructions will be sent separately.