Customer complaints must always be acknowledged and dealt with effectively. When a customer complains, it is usually for a good reason or genuine concern. Complaints usually occur when your customer has not had their expectations met. We cannot avoid complaints but we can take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.
By the end of this seminar, delegates will understand how to:
• Handle complaints and get it right
• Stay customer focussed when dealing with complaints
• Identify angry, irate or frustrated customers
• Be open and accountable
• Act fairly and proportionately