Negotiation is a method by which people settle differences. It is a process by which
compromise or agreement is reached while avoiding argument and dispute. Successful
negotiation is achieved by good planning, the appropriate use of power and the use of
tactics and techniques.
Having the ability to negotiate and arrive at mutually satisfactory agreements is becoming
more and more important. There are many situations where good negotiation skills are
useful and occasionally essential.
This seminar will teach you the process of negotiation which you can implement straight away.
Delegates will return from the course fully confident in their ability to:
• Understand the principles of negotiation
• Prepare a negotiation strategy
• Using effective communication skills
• Become a successful negotiator
• Have improved confidence when negotiating
• Recognise the other sides negotiation styles
Whether you have to negotiate with clients, customers, suppliers or colleagues, this course
will help you to refine your communication skills and define negotiating strategies that will
make you more effective.