Customer complaints are inevitable They must always be acknowledged and dealt with effectively. Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. In the customer service industry, complaints cannot be avoided. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.
By the end of this seminar, delegates will understand:
- How to handle complaints and get it right
- How to stay customer focussed when dealing with complaints
- How to identify angry, irate or frustrated customers
- How to be open and accountable
- How to act fairly and proportionately