This seminar will provide the key underpinning knowledge required to promote good customer service. It will also support the development of key skills in communication, working with others and problem solving, leading to greater job satisfaction in your customer care role.
Delegates will return from the course able to:
• Understand the importance of the provision of good customer service
• Identify customer and organisational needs and expectations in respect of service levels
• Identify the differences between strong and weak customer care
• Recognise how to present a professional image
• Identify techniques for communicating positively verbally and non verbally
• Identify the techniques used to handle customer complaints