Learn to make the best use of email software to safely and securely send, receive and store
messages. On completion of this course you will be able to understand and use a range of
basic e-mail software tools.
Delegates will learn how to:
• Use e-mail software tools and techniques
to compose and send messages
• Attach files to e-mail messages and send
• Identify how to stay safe and respect others
when using e-mail
• Use an address book to store and retrieve
contact information
• Follow guidelines and procedures for
using e-mail
• Identify when and how to respond
to e-mail messages
• Identify what messages to delete
and when to do so
• Organise and store e-mail messages
• Respond appropriately to common
e-mail problems